KYC Policy

1. What is KYC and Why It's Required

KYC - Know Your Customer - is a regulatory and security process used by financial and investment platforms worldwide to verify the true identity of their users. At Rudra FX Pool, KYC is mandatory for all investors.

KYC serves several important purposes:

• Fraud prevention - ensuring that only real, verified individuals can access and invest on the platform.
• Anti-money laundering (AML) compliance - as required under the Money Laundering (Prevention & Prohibition) Act 2022.
• Investor protection - preventing bad actors from creating fake accounts and harming the platform's fund pool.
• Regulatory compliance - meeting Nigeria's financial services identity verification requirements.

2. Who Must Complete KYC

All registered investors on the Rudra FX Pool platform are required to complete KYC. KYC must be completed before:

• Activating any investment plan.
• Processing any withdrawal request.
• Accessing certain advanced platform features.

You may deposit funds and browse the platform before completing KYC, but no investment or withdrawal can be processed until verification is approved.

3. Accepted Identity Documents

The following Nigerian government-issued identification documents are accepted. You must submit one primary ID document and a selfie:

Selfie Requirements

In addition to your ID document, you must submit a clear selfie photograph. The selfie must:

• Show your face clearly, unobstructed, with good lighting.
• Be taken in real-time (not a photo of a photo or screen).
• Not be edited, filtered, or cropped.
• Match the photograph on your submitted ID document.

4. KYC Submission Process

5. Verification Timeline

KYC applications are reviewed manually by our compliance team:

• Standard processing time: 2-24 hours on business days (Monday-Friday, 8am-8pm WAT).
• High-volume periods: May take up to 48 hours.
• Weekends and public holidays: Applications submitted on weekends will be reviewed on the next business day.

6. KYC Approval, Rejection & Resubmission

Your KYC submission will have one of three outcomes:

Common Reasons for Rejection

• ID document image is blurry, too dark, or partially cut off.
• Expired ID document submitted.
• Selfie does not match the ID photo.
• Selfie does not meet the quality requirements (blurry, filtered, or obstructed face).
• Name on the ID does not match the registered account name.
• Suspected document tampering or forgery.

If rejected, you will receive a detailed reason and may resubmit. If you believe your rejection is in error, contact kyc@rudraservices.name.ng.

7. What Happens Without KYC

Without completed KYC approval, the following restrictions apply to your account:

• You cannot activate any investment plan.
• You cannot submit withdrawal requests.
• You can browse the platform, deposit funds, and view plan information.
• Any deposited funds remain safely in your wallet and can be withdrawn once KYC is completed and approved.

8. Enhanced Due Diligence (EDD)

The Company reserves the right to request additional documentation from investors in certain circumstances, including:

• Large investment amounts (Elite and Global tier investors).
• Unusual transaction patterns or significant changes in account activity.
• Where there is a compliance requirement to verify the source of funds.
• As required by applicable Nigerian AML/CFT regulations.

Additional documentation may include proof of address (utility bill or bank statement dated within 3 months), bank statements, or a source-of-funds declaration. Failure to provide requested documentation within the given timeframe may result in account restriction.

9. Anti-Money Laundering (AML) Policy

Rudra FX Pool maintains a strict zero-tolerance policy toward money laundering, terrorist financing, and any other illicit financial activity. All transactions are monitored for unusual patterns. We are required by law to report suspicious activity to the Nigeria Financial Intelligence Unit (NFIU).

Indicators that may trigger an AML review include:

• Rapid, high-value deposits followed by immediate withdrawal requests.
• Multiple deposits from different, unrelated bank accounts.
• Investments significantly above the investor's apparent financial profile.
• Attempts to conceal the source or destination of funds.

Cooperation with any AML review is mandatory. Failure to cooperate will result in account suspension and may be reported to relevant authorities.

10. Data Protection for KYC Documents

All KYC documents and personal data are handled under our Privacy Policy and the Nigeria Data Protection Act 2023. KYC data is:

• Stored with end-to-end encryption at rest.
• Accessible only to authorised compliance staff on a strict need-to-know basis.
• Never shared with third parties except as required by Nigerian law or for technical verification services.
• Retained for a minimum of 5 years after account closure, as required by AML regulations.
• Not used for marketing, advertising, or any purpose outside compliance and identity verification.

11. Contact

For KYC-related enquiries or if your verification is taking longer than expected:

• KYC Support: kyc@rudraservices.name.ng
• General Support: support@rudraservices.name.ng
• WhatsApp: +234 808 954 9025 (Mon-Sat, 8am-8pm WAT)